Shipping policy

Products on this site can be shipped to most countries worldwide. We are proud to serve customers globally and bring our high-quality lighting products to homes around the world.

Handling Time

All orders undergo careful preparation and quality checks. Standard handling time is 1–10 business days to ensure every product meets Vivimia’s high standards.

Shipping Charge and Time

Shipping typically takes around 8–20 days, depending on destination and package size. We offer free standard shipping for all orders.

Transit times may vary due to customs procedures, logistics conditions, and local delivery operations.

Order Cut-off Time

Monday to Friday: 10:00 PM (GMT+8, Hong Kong Standard Time)

Tracking

All orders include tracking, so you can follow your package until it arrives safely at your door.

Customer Care & Satisfaction

At Vivimia, we strive to provide a smooth and enjoyable shopping experience. Our friendly customer service team is available to assist with any questions or concerns. Your satisfaction is our top priority.

Contact Information

Phone: +852-46078484
Email: support@vivimia.com
Address: Unit 21, 3/F, Yau Lee Center, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, 999077, Hong Kong
Support Hours: Monday to Friday, 09:00 AM to 06:00 PM (GMT+8)

Company Information

Company Name: Well Technology Co., Limited
Company Registration No: 74180894-000-06-23-7