Shipping policy
Products on this site can be shipped to most countries worldwide. We are proud to serve customers globally and bring our high-quality lighting products to homes around the world.
Handling Time
All orders undergo careful preparation and quality checks. Standard handling time is 1–10 business days to ensure every product meets Vivimia’s high standards.
Delivery Time
Most countries: 8–20 days
Specific countries / regions (Norway, Iceland, Cyprus, Monaco, Puerto Rico, Alaska, Hawaii): 5-7 days
Transit times may vary due to customs procedures, logistics conditions, and local delivery operations.
Shipping Cost
(1) Most countries: Free shipping on all orders.
(2) Specific countries / regions (Norway, Iceland, Cyprus, Monaco, Puerto Rico, Alaska, Hawaii): Each item requires a €100 shipping fee.
Carrier
Most countries: DHL, FedEx, UPS, and USPS.
Norway, Iceland, Cyprus: UPS / DHL Express.
Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx.
Order Cut-off Time
Monday to Friday: 10:00 PM (GMT+8, Hong Kong Standard Time)
Tracking
All orders include tracking, so you can follow your package until it arrives safely at your door.
Customer Care & Satisfaction
At Vivimia, we strive to provide a smooth and enjoyable shopping experience. Our friendly customer service team is available to assist with any questions or concerns. Your satisfaction is our top priority.
Contact Information
Phone: +852-46078484
Email: support@vivimia.com
Address: Unit 21, 3/F, Yau Lee Center, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, 999077, Hong Kong
Support Hours: Monday to Friday, 09:00 AM to 06:00 PM (GMT+8)
Company Information
Company Name: Well Technology Co., Limited
Company Registration No: 74180894-000-06-23-7